Returns & Exchanges

1.Exchange policy

In the event that you have ordered the wrong size or colour, BEIING LIN will exchange goods for a different size or colour subject to availability. Please email your request to exchange to info@beiinglin.com before returning any goods to ensure BEIING LIN has your size or colour in stock. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

BEIING LIN may provide exchanges for any garments bought from the BEIING LIN website at www.beiinglin.com(Website) subject to certain conditions.

Please be aware that we are unable accept any returns or exchanges on sale item, returns and exchanges are at your own expense, shipping fee will not be reimbursed or covered.

 

2.Return policy

BEIING LIN may provide a full refund for any garments bought from the BEIING LIN website at www.beiinglin.com(Website) subject to certain conditions.

  • All requests for item returns and refunds must be made to BEIING LIN in writing within 3 days of receipt of goods to info@beiinglin.com
  • Exchangeable, returnable or refundable goods must be approved for return with a Returns Authority (RA) number.
  • The goods are in a saleable condition as below:

          -Unworn, unwashed and unstained

          - Original tags attached and original packaging

          - Free from any makeup and fake tan

          - No smell of deodorant, perfume or washing powder

          - Return parcels must include the order number on the parcel

          - Final sale items, cosmetics, earrings or undergarments           (bras/underwear/swimwear) cannot be returned

Please take care when trying on the clothes, not to damage or stain. Our team will inspect the return before we issue out your refund.

 To return, please:

  • post your order back to us within 7 days of receiving your items.
  • return at your own expense, shipping fee will not be reimbursed
  • allow 2-5 working days for your return to be processed.

 

3.Sale items (if applicable) 

Only regular priced items may be exchanged or refunded, unfortunately, sale items cannot be refunded unless defective or faulty.

 

4.Damaged or faulty goods

All orders shipped from BEIING LIN are thoroughly inspected for any faults before dispatch to our customers to ensure a high level of quality. On the slight chance that there is a manufacturing damage or fault, we are more than happy to compensate you for the inconvenience.

If you think you have received a faulty or incorrect item, please contact us with a picture of the fault within 7 days of receiving your items. Once we inspect the goods and confirm that there is a genuine fault, you will be entitled to a full refund, replacement (if available), exchange or repair (where possible). Should you wish us to cover the return postage please email us an image of the postage paid slip.Please contact us via email atinfo@beiinglin.com along with an image of fault and explanation.note, we do not accept returns on items damaged by general wear and tear. BEIING LIN reserves the right to determine a genuine fault in the clothing.

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us via email at info@beiinglin.com with your order number and any photos. We will endeavour to get the correct item to you ASAP. If the item is out of stock, we will refund you full cost of the item and all initial shipping costs. Should you wish us to cover the return postage please email us an image of the postage paid slip

 

5.Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beiinglin.com 

 

6.Shipping 

To return your product, you should mail your product to

BEIING LIN

525/20-26 Orara Street

Waitara NSW 2077, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.